All orders are processed within 1–3 business days and delivered to Australia within 5–10 business days. Your total estimated delivery time is 6–13 business days from the date of purchase. In rare cases where a customs inspection is required, please allow an additional 2–3 business days.

Yes — once your order has been dispatched you will receive a shipping confirmation email containing your tracking number. Please allow 3–5 business days after dispatch for tracking information to update in the carrier's system. You can monitor your delivery at any time on our Order Tracking page.

Yes — all orders ship free to Australia with no minimum order requirement and no hidden fees. The price shown at checkout is the final price you pay.

We offer a 30-day return window from the date your order arrives. Items must be unused, uninstalled, and returned in their original packaging with all accessories and documentation. There are no restocking fees. Contact us at info@kelvonova.com with your order number to begin a return.

If your item arrives damaged or faulty, photograph the damage and contact us at info@kelvonova.com within 48 hours of delivery. We will arrange free return shipping and either replace the item or issue a full refund — whichever you prefer. You will not be charged anything in this situation.

Once your return arrives and passes inspection, your refund is processed within 7 business days back to your original payment method. Your bank or payment provider may take a few additional days to reflect the amount in your account.

You can reach us at info@kelvonova.com. Our team is available Monday to Friday 9AM to 5PM GMT and we aim to respond to all enquiries within 1–2 business days. For the fastest response please include your order number in your message.