Billing Terms and Conditions
Last Updated: 28/07/2026
Here's exactly how payment works when you buy from Kelvonova.
Accepted Payment Methods
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Bank transfer (bulk orders only)
Everything runs through in Australian Dollars (AUD).
Timing of Charges
We take payment in full at checkout, upfront — not on dispatch. If a payment fails, the order simply doesn't go through; double-check your card details or try a different method.
How Prices Work
Every price on kelvonova.com is quoted in AUD and can change without advance notice. Whatever applies in taxes or fees shows up clearly before you confirm the order — nothing appears as a surprise afterward.
Keeping Payments Secure
We use SSL encryption throughout checkout, and your card details pass through trusted third-party payment processors — we never see or store the actual card numbers ourselves.
Refunds & Disputed Charges
Refunds follow our Refund Policy. If a charge looks wrong, email info@kelvonova.com before going straight to your bank — most billing questions get sorted faster that way than through a formal dispute. Fraudulent or unauthorised chargebacks will be contested.
Fraud Screening
We reserve the right to hold, cancel, or decline any order that looks fraudulent or unauthorised, and may ask for extra verification on high-value or flagged orders.
Changes to This Page
Updates get posted here with a new date at the top. Using the site afterward means you're accepting the current version.
Contact
Business Address: 15 Brookfield Park, Keenagh, Co. Longford, N39 Y583, Ireland Email: info@kelvonova.com Phone: +353 87 493 4196 Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT) We aim to reply within 1–2 business days.