Billing Terms and Conditions
Last Updated: 20/05/2026
This page explains how payments are handled at Kelvonova. By completing a purchase on our website you agree to the terms outlined below.
How You Can Pay
We keep checkout simple with a range of secure payment options:
- Visa, Mastercard, and American Express
- Afterpay
- Apple Pay and Google Pay
- Bank Transfer — available for bulk orders only, contact us directly to arrange
All transactions are processed in Australian Dollars (AUD).
When Payment Is Taken
Payment is collected in full at the time of purchase. Your order will not enter processing or be dispatched until payment has been successfully received. If your payment is declined for any reason your order will not be confirmed — please check your payment details and try again or use an alternative payment method.
Pricing
All prices displayed on kelvonova.com are in Australian Dollars (AUD). Prices may be updated at any time without prior notice. Any applicable taxes or fees will be clearly shown at checkout before you confirm your order.
Your Payment Security
Kelvonova uses SSL encryption and trusted third-party payment gateways to keep your personal and payment information safe at all times. We do not store or have direct access to your card details — all sensitive payment data is handled securely by our payment processors.
Refunds & Disputes
Refunds are handled in line with our Return & Refund Policy. If you have any concerns about a charge on your account please contact us at info@kelvonova.com before raising a dispute with your bank — we can almost always resolve billing issues quickly and directly. Unauthorised or fraudulent chargebacks will be investigated and disputed accordingly.
Fraud Prevention
We take payment security seriously. Kelvonova reserves the right to cancel, hold, or refuse any order where fraudulent or unauthorised activity is suspected. In some cases we may request additional verification for high-value or flagged transactions to protect both parties.
Updates to These Terms
These terms may be revised at any time. Updates will appear on this page with a new date at the top. Continuing to use our website after any changes are posted means you accept the revised terms. We recommend checking this page periodically.
Get in Touch
If you have any questions about billing or payments we're here to help.
Our Contact Information:
Store Address: 15 Brookfield Park, Keenagh, Co. Longford, N39 Y583, Ireland
Store Email: info@kelvonova.com
Store Phone: +353874934196
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.