Last Updated: 29/05/2026

At Kelvonova, we are committed to providing an exceptional shopping experience, including clear and straightforward shipping information. We offer free shipping on all orders within Australia.

Shipping Locations

This shipping policy applies to orders shipped within:

Australia

Delivery Times

Below are our estimated delivery timelines:

• Order Cutoff Time: 5:00 PM GMT (Monday–Friday). Orders placed after this time will be processed the next business day, which may add one extra day to the delivery estimate.
• Order Handling Time: 1–3 business days (Monday–Friday). Once your order is processed, it will be carefully packaged and dispatched by one of our trusted carriers.
• Transit Time: 5–10 business days (Monday–Friday)
• Estimated Total Delivery Time: 6–13 business days from the date of purchase
  

Please note that delivery times are estimates and may vary due to factors outside our control. In rare cases where a customs inspection is required, please allow an additional 2–3 business days beyond the estimated timeframe.

Carrier Services

We partner with reliable shipping carriers to deliver your order safely to Australia, including:

• YunExpress

• Australia Post (final mile delivery)

Shipping Costs

• Free Shipping:
  All orders to Australia qualify for free shipping with no minimum order requirement.
  

• There are no hidden fees or surcharges. The price you see at checkout is the price you pay.

 

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can monitor your shipment at any time by visiting our Order Tracking Page.

Please allow 3–5 business days after dispatch for your tracking information to update in the carrier's system.

Delivery Issues

Delayed Orders If your order has not arrived within the estimated delivery timeframe, please first check your tracking information for the latest update. If your order appears stuck or has not updated in more than 5 business days, please contact our customer support team immediately and we will investigate on your behalf.

Lost or Missing Packages If your tracking shows your order as delivered but you have not received it, please:

1. Check with neighbours and any safe drop locations around your property
   
2. Contact our support team within 7 days of the marked delivery date

We will work directly with the carrier to locate your package or arrange a replacement shipment at no additional cost to you.

Damaged Items If your item arrives damaged, please photograph the damage and contact us within 48 hours of delivery. We will arrange a replacement or full refund promptly.

Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Any changes will be reflected on this page with a revised Last Updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

Questions?

Visit our FAQs page or contact our customer support team for assistance.

Contact Information

Store Address:  15 Brookfield Park, Keenagh, Co. Longford, N39 Y583, Ireland

Store Email: info@kelvonova.com

Store Phone: +353874934196

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

We do our best to reply to your e-mail within 1–2 business days.