Shipping policy
Last Updated: 28/07/2026
Kelvonova ships across Australia, and we keep the process simple: free shipping, no minimum spend, clear tracking from the moment your order leaves us.
Where We Ship
Right now, Kelvonova ships exclusively within Australia. We're a small operation, and rather than spreading ourselves across every market at once, we've chosen to focus on doing Australian delivery properly first.
Timeline
| Stage | Timeframe |
|---|---|
| Order cutoff | 5:00 PM GMT, Monday–Friday |
| Handling (before dispatch) | 1–3 business days |
| Transit (carrier to your door) | 5–10 business days |
| Total, start to finish | 6–13 business days |
Orders placed after the daily cutoff move into the next business day's batch, which can add a day to the estimate above. If your parcel needs a customs check, add another 2–3 business days on top of the transit window — this is uncommon but does happen occasionally.
Who Delivers It
We route orders through YunExpress for the international leg, with Australia Post handling the final delivery to your door.
Cost
Free, on every order, no threshold to hit. What you see at checkout — in AUD — is the final number. No add-ons at delivery.
Tracking
You'll get a tracking number by email the moment your order ships. Give it 3–5 business days after that email before expecting the carrier's system to show movement — tracking numbers are often issued slightly before the parcel is actually scanned into transit.
If Something Goes Wrong
Running late: Check your tracking link first. If it hasn't updated in 5+ business days, email us and we'll chase the carrier directly on your behalf.
Marked delivered, but you don't have it: Check with neighbours or any safe-drop spot at your address first, then email us within 7 days of the delivery date showing on tracking. We'll investigate with the carrier and either locate it or send a replacement — no cost to you either way.
Arrived damaged: Photograph it and email us within 48 hours of delivery. We'll sort a replacement or refund quickly.
Policy Updates
This page may change from time to time; the date at the top will always reflect the latest version. Continuing to shop with us after an update means you're accepting the current version.
Contact
Business Address: 15 Brookfield Park, Keenagh, Co. Longford, N39 Y583, Ireland Email: info@kelvonova.com Phone: +353 87 493 4196 Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT) We aim to reply within 1–2 business days.