Refund policy

Last Updated: 28/07/2026

We want every Kelvonova order to work out for you. Here's exactly how returns, refunds, and cancellations work.

Two Kinds of Returns — Which One Applies?

If something's actually wrong — damaged, faulty, wrong item sent, parts missing, or it doesn't match the listing — email info@kelvonova.com within 48 hours of delivery with your order number and photos. We'll sort a full refund or replacement, usually without needing anything sent back, and it costs you nothing.

If you've simply changed your mind — wrong choice, doesn't suit the space, whatever the reason — you can return it within 30 days of delivery. The item needs to be unused, uninstalled, in original packaging with everything included. Return postage is on you, and your original shipping cost isn't refunded. No restocking fee either way.

Changed Your Mind Before It Ships?

Email us within 24 hours of ordering and we'll cancel it, no questions asked. Past that window, it's likely already moving through fulfilment and can't be pulled back — though you can still return it once it lands, per above.

Starting a Return

Email info@kelvonova.com with your order number and what's going on — we reply within 1–2 business days with next steps.
For change-of-mind returns: repack it properly (original packaging, all accessories) and post it back using a trackable service.
Once it arrives and checks out, or once we've approved a no-return-needed case, your refund lands within 7 business days on your original payment method — your bank may take a bit longer to actually show it.

Swapping Instead of Refunding

Prefer a different colour, size, or style? Email us and we'll arrange the swap.

If Your Order Never Shows Up

Nothing after 14 business days? Email your order number and we'll chase the carrier immediately. Confirmed lost means a replacement or full refund, your call.

What We Can't Take Back

Anything installed or hardwired
Damage caused by incorrect installation
Custom or made-to-order pieces, clearly flagged as such on the product page

Beyond Our Policy — Your Legal Rights

Australian Consumer Law guarantees apply regardless of anything above — including a repair, replacement, or refund for a major failure, and compensation for foreseeable loss.

Changes to This Page

We'll update the date at the top whenever this changes.

Contact


Business Address	15 Brookfield Park, Keenagh, Co. Longford, N39 Y583, Ireland
Email	info@kelvonova.com
Phone	+353 87 493 4196
Customer Service Hours	Monday to Friday, 9:00 AM – 5:00 PM (GMT)